Long Distance Moving Product Manager in Clearwater, FL at PODS

Date Posted: 5/3/2021

Job Snapshot

Job Description

JOB SUMMARY

Responsible for development and commercialization of containerized moving and storage products and services to residential consumers.  Identify & drive improvements in customer experience, demand gen, conversion, and the operational elements of the long-distance moving product. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage new product and service development projects from idea through commercialization. Implement Stage-gate processes and lead regular pipeline reviews.  Develop, test, and commercialize moving and storage products and services.
  • Own and manage core segment service journeys from demand generation through operational and communication experiences.   Identify revenue and service gaps; evaluate and execute opportunities to close
  • Work with functional and segment teams to identify and evaluate opportunities, set marketing strategies for new products and services, develop financial and/or ROI models, and develop sales or marketing tools to support launches and sustain growth
  • Benchmark competitors and perform SWOT analysis.   Incorporate customer, franchisee and employee feedback and ideas, market trends, and competitive analysis to define market opportunities 
  • Develop, execute, and analyze consumer surveys aimed at understanding and improving long distance moving experiences
  • Evaluate revenue, customer experience, and savings impact of policy changes and new policy implementations
  • Derive macro, micro, and competitive insights through publications such as the US Census and IBIS (or similar) reports
  • Seek and discover new and inventive ways to better convert the existing lead generation pipeline
  • Incorporate Customer Satisfaction goals into all activities to ensure new products and services align with company brand and strategy
  • Ensure legal compliance for customer-facing and employee training for owned products and services.   Develop internal education/training on products and services, and work with segment leaders to develop promotional content
  • Use Quality Functional Deployment or similar toolset to develop customer requirements and product/service definitions. Work closely with manufacturing, procurement, finance, operations and vendors to ensure successful and sustainable product launches 
  • Identify Intellectual Property developed during NPD processes including trade secrets, trade and service marks and patents, and work with legal team to evaluate and obtain freedom to practice or establish proprietary positions for new products and services.
  • Assume other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management.   Direct supervisor job title(s) typically include: Director, Customer Experience
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • Bachelor’s degree in business, finance, or engineering required; MBA or related graduate degree preferred; 
  • At least 4 years prior product development or product management experience required with engineered or manufactured products.
  • Ability to use statistical tools including correlation and linear regression and forecasting.
  • Experience in survey tools such as Medallia or Survey Monkey
  • Ability to research and analyze micro & macro trends through publications such as US Census and IBIS (or similar) data sources
  • Business planning skills including demand modeling, unit and fixed revenue and cost estimating, and price sensitivity analysis.   Must be familiar with income statements, balance sheets related financial documents.
  • Strong proficiency with MS Office products required.   Must possess math skills sufficient to perform required duties
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