Lead - Commercial Sales Team in Clearwater, FL at PODS

Date Posted: 5/27/2022

Job Snapshot

Job Description

JOB SUMMARY

Responsible for assisting with the overall performance, productivity, and product & process questions of associates. The Team Lead will help manage sales, coaching, floor walking, and other necessary duties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with overall attainment of sales goals and additional sales metrics based on assigned support teams.
  • Assist in monitoring and coaching to standards, metrics, performance criteria, quality, and policies and procedures.
  • Communicate directly with customers along with Franchise and Corporate staff/departments regarding customer issues/requests in an attempt to resolve open issues and provide a seamless PODS experience to the customer
  • Provide feedback to appropriate management on errors/issues to improve agent development and growth
  • Cover supervisor shift for short-term periods or as needed
  • Help troubleshoot issues; reporting and documenting technical issues
  • Knowledgeable on all company processes that could impact a customer experience
    • Ability to interpret, navigate PODS proprietary systems and be in full understanding to explain all process / product questions
  • Handle escalated Sales calls as necessary to ensure quality service
    • Handles issues in the best interest of both customer and company. Ability to assess and identify root cause and proceed with appropriate action to resolve matter.
  • May perform other duties and responsibilities as assigned

 

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma or equivalent, some college desirable
  • 4-6 year experience working in a call center environment , preferably within a high volume call center or other fast-paced, service-oriented environment
  • 2+ years sales and/or customer service experience
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience
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