JOB SUMMARY
The Workforce Management Generalist role is a hybrid position that supports both short and long-term initiatives and activities directly related to improving overall effectiveness and efficiency in the Sales and Service Center. In addition to individually owned initiatives, this role works closely with the WFM Analyst, RTA Supervisor, WFM Manager, and SSC Senior Leadership Team on departmental initiatives that support the overall objectives of the Sales and Service Center, including producing the necessary Leadership coverage schedules, rolling out new initiatives/tools, liaising with Supervisors/Managers and producing robust reporting and analysis of KPIs (Key Performance Indicators). This role will also act as a primary backup for both the RTA and WFM Analyst functions.
JOB QUALIFICATIONS: Education & Experience Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
MANAGEMENT & SUPERVISORY RESPONSIBILTIES
JOB QUALIFICATIONS: Education & Experience Requirements
PHYSICAL REQUIREMENTS
WORKING CONDITIONS
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.
Equal Opportunity, Affirmative Action Employer
PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.
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