Customer Service Associate (Work -From-Home) in Reno, NV at PODS

Date Posted: 2/8/2021

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Job Snapshot

Employee Type:

Full-Time
Location:

Reno, NV
Job Type:

Transportation
Experience:

Not Specified
Date Posted:

2/8/2021

Job Description

Customer Service Associate - Work From Home

(Must reside in the Reno, NV area)

PODS Enterprises LLC, a leader in the moving and storage industry, is growing. We are currently seeking Customer Service Associates. If you have a passion for providing customers with a world-class experience, PODS would like you to join our team.

The Customer Service Associate will assist customers with their moving and storage needs via a consultative service process. They will coordinate the scheduling of customer events and updates to customer records, provide timely service solutions in an efficient manner without sacrificing the customer experience.

SHIFTS AVAILABLE

Flexible between the hours of 11:30 AM – 8:00 PM
5 days/week including Saturday or Sunday

PAY- $15.50 - $17.50/Hour, based on years of direct contact center experience

WHY WORK AT PODS

Environment- Brand new sales & service center with updated, modern amenities and technology
Culture- An inclusive, open, and friendly culture focused on our associates and their success
Benefits- Comprehensive benefits package with flexible options to fit your individual needs
Growth- As an industry leader that has experienced continued growth, our associates have a defined career path focused on professional development

ESSENTIAL DUTIES AND RESPONSIBILITIES

Build rapport with customers and create a comfortable environment for the customer that will enable them to have a dialogue about their service-related issue
Use probing questions to help the customer understand their needs and provide a solution to meet those needs
Coordinate the scheduling and fulfillment of PODS products and services to current customers
Accurately represent available service options and essential requirements that lead to the correct outcome for each customer inquiry
Act as the customer’s advocate in solving their service-related issues
Maintain composure and use proper de-escalation techniques when handling stressful situations
Achieve productivity standards and goals while maintaining the highest level of customer service
Support the sale of add-on containers to existing customers, and/or the sale of new containers to new customers who are routed to Service
May perform other duties and responsibilities as assigned

Job Requirements

QUALIFICATIONS

Prior experience in customer service and/or hospitality
Experience working in a contact center is a plus
Excellent written and verbal communication skills
Display high level of professionalism while interacting with internal/external customers through email, phone and face-to-face communication
Working knowledge of MS Office, telephone systems and desktop computer
Strong attention to detail
Ability to work varying shifts, weekends and holidays
Focus on punctuality and attendance
Passion for delivering superior customer service in a fast-paced, dynamic environment
High School Diploma, GED or equivalent training/experience

WORKING CONDITIONS

Must have a quiet space with a chair, desk, and a secure, wired internet connection with at least 25 megabits-per-second download/2 megabits-per-second upload dedicated bandwidth

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

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Customer Service Associate (Work -From-Home) in Reno, NV at PODS

Job Snapshot

Job Description

Job Requirements

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