AR Remediation Specialist in Clearwater, FL at PODS

Date Posted: 1/6/2022

Job Snapshot

Job Description

Pay Rate: $


Responsible for coordinating and expediting billing adjustments for customers and franchisees.  Provide support including problem-solving assistance, maintaining detailed records, and communication with internal customers as well as Corporate and Franchise locations. 


  • Resolve and respond to incident requests for customers or franchisees
  • Review customer accounts and explain in detail invoicing and adjustments
  • Assure compliance with credit and collection policies and procedures
  • Review and resolve invoice discrepancies including promo/discount related errors
  • Resolve and respond to e-mail inquiries related to customer or franchise billing issues or disputes
  • Post customer satisfaction adjustments to customer accounts
  • Prepare refund requests for closed accounts and submit for approval
  • May perform other duties and responsibilities as assigned

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma or equivalent
  • 0-2 years billing, customer service or administrative experience
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience


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