This site uses cookies. To find out more, see our Cookies Policy

View All Jobs at PODS

Tech - Help Desk in Clearwater, FL at PODS

Date Posted: 1/19/2019

Job Snapshot

Job Description


Responsible for Providing support to end users on a variety of issues. Identify, research, and resolve technical problems.  Respond to telephone calls, email and requests for technical support. Document, tracks, and monitor the problem to ensure a timely resolution. Understand and comply with field concepts, practices, and procedures.  A wide degree of creativity and analytical ability is expected.


  • Provide first-line response to enable callers to solve their problems; or forward details to second line support or advise third party suppliers.  Maintain accurate IT-related log entries of contact with resolution details and follow up information
  • Ensure adherence, following IT procedures and quality standards to escalation procedures; Respond to escalated, complex and high impact user calls in a timely fashion
  • Undertake site visits to resolve persistent or high impact problems
  • Establish and maintains change control procedures for the Support Team; Ensure appropriate controls are incorporated into the routine workflow procedures
  • Following agreed procedures, maintain and report up to date and accurate inventory information on company assets and ensure that the equipment register on the Help Desk software is up to date
  • Following agreed procedures and quality standards, notify users of disruptions to normal service delivery
  • Assist in the co-ordination of the movement of equipment devices and assists colleagues in the provision of services
  • Validate invoices received from vendors and invoice franchisee for Corporate-provided services and parts
  • May perform other duties and responsibilities as assigned


  • Typically reports to Management.  Direct supervisor job title(s) typically include: Sup - Help Desk
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • Associate’s Degree in a related area or 0-2 years of related experience
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience


  • Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
  • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device


  • Regular business hours.  Some additional hours may be required.
  • Travel requirements:  Negligible
  • Climate-controlled office environment during normal business hours.
  • Regular attendance and punctuality required
  • May be subject to  pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy


The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.  

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.