Sup I - Commercial Accounts Sales in Clearwater, FL at PODS

Date Posted: 11/23/2020

Job Snapshot

Job Description


  • Responsible for the overall performance and productivity of sales agents in meeting key performance indicators, including budgeted sales goals
  • Owns sales strategy execution
  • Supervising a team of approximately 10-20 agents
  • Provides coaching and on-going feedback to ensure highest levels of sales conversions and customer service excellence
  • Analyzes metrics to ensure workforce alignment with goals and objectives
  • Monitor and coach to standards, metrics, performance criteria, policies and procedures in order to continuously improve productivity and performance
  • Maintain strategy to ensure customer satisfaction in all customer interactions
  • Ensure adherence to process methodologies to maximize performance and productivity
  • Supervise workforce force to balance cost, quality and service objectives
  • Provide team motivation and development to maximize performance
  • Handle escalated calls as necessary to ensure quality customer service
  • Manage Supervisor call-in phone line
  • Ensure schedule adherence by agents
  • Responsible for weekly payroll review and submission to ensure correct entries in a timely manner
  • Monitor and track agent’s attendance and punctuality
  • Prepare documentation for counseling, attendance issues, time off requests, contact summaries
  • May perform other duties and responsibilities as assigned


  • Typically reports to Management. Direct supervisor job title(s) typically include: Sr Mgr -  Sales and Service Center Operations
  • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Rep – Commercial Accounts

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma or equivalent, some college desirable
  • 3 years or more supervising a sales team with proven results
  • 2 - 4 years experience working in a high volume call center or three years in a customer service related environment
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience


  • Ability to sit at a desk and use a computer for up to 8 hours a day; ability to use hands and fingers to type on a keyboard and use a mouse to navigate. Vision sufficient to view small details on a computer monitor.
  • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device.


  • Regular business hours. Some additional hours may be required.
  • Travel requirements: Negligible
  • Climate-controlled office environment during normal business hours.
  • Regular attendance and punctuality required
  • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy
Not Ready to Apply?


If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.