Sup I - Commercial Accounts Sales in Clearwater, FL at PODS

Date Posted: 11/23/2020

Job Snapshot

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the overall performance and productivity of sales agents in meeting key performance indicators, including budgeted sales goals
  • Owns sales strategy execution
  • Supervising a team of approximately 10-20 agents
  • Provides coaching and on-going feedback to ensure highest levels of sales conversions and customer service excellence
  • Analyzes metrics to ensure workforce alignment with goals and objectives
  • Monitor and coach to standards, metrics, performance criteria, policies and procedures in order to continuously improve productivity and performance
  • Maintain strategy to ensure customer satisfaction in all customer interactions
  • Ensure adherence to process methodologies to maximize performance and productivity
  • Supervise workforce force to balance cost, quality and service objectives
  • Provide team motivation and development to maximize performance
  • Handle escalated calls as necessary to ensure quality customer service
  • Manage Supervisor call-in phone line
  • Ensure schedule adherence by agents
  • Responsible for weekly payroll review and submission to ensure correct entries in a timely manner
  • Monitor and track agent’s attendance and punctuality
  • Prepare documentation for counseling, attendance issues, time off requests, contact summaries
  • May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management. Direct supervisor job title(s) typically include: Sr Mgr -  Sales and Service Center Operations
  • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Rep – Commercial Accounts

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma or equivalent, some college desirable
  • 3 years or more supervising a sales team with proven results
  • 2 - 4 years experience working in a high volume call center or three years in a customer service related environment
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience

PHYSICAL REQUIREMENTS

  • Ability to sit at a desk and use a computer for up to 8 hours a day; ability to use hands and fingers to type on a keyboard and use a mouse to navigate. Vision sufficient to view small details on a computer monitor.
  • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device.

WORKING CONDITIONS

  • Regular business hours. Some additional hours may be required.
  • Travel requirements: Negligible
  • Climate-controlled office environment during normal business hours.
  • Regular attendance and punctuality required
  • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy
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