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Sr Mgr - Account Receivable in Clearwater, FL at PODS

Date Posted: 1/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Finance
  • Experience:
    Not Specified
  • Date Posted:
    1/30/2018

Job Description

Responsible for managing the revenue cycle functions for the Accounts Receivable Department. Responsible for design and implementation of processes to improve cash flow and reduce bad debt expense while adhering to federal and state laws & company policies.  Responsible for delivering quality service to internal/external customers and Franchisees. Assist in defining work flows and processes that will drive improvements in customer satisfaction, employee engagement and attrition. Monitor market conditions, demographics and competitive landscape to develop recommendations that ensure a competitive edge in the long distance and local moving and storage industry. Work closely with all internal partners (Logistics, Corp Ops, etc.) in identifying and resolving issues impacting customer service.

Job Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage company’s billing and collection policy, and communicate with upper management & franchisees
  • Assign responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and past due balances
  • Review Accounts Receivable aging reports to evaluate effectiveness of current collection policies and procedures
  • Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account
  • Supervise month-end close procedures and related reports for reconciliation
  • Responsible for department communication with internal and external customers
  • Create and maintain collection department policies and procedures
  • Ensure compliance to adhering to department budget
  • Set objective performance measurements and expectations for direct reports and hold them accountable for meeting the established expectations
  • Ability to review customer accounts and explain in detail invoicing, adjustments, and payments
  • Assure compliance with credit, collection and auction procedures
  • Review Accounts Receivable aging and perform necessary collection activities when needed
  • Provide clear direction to staff on timely payment collection
  • Conduct monthly AR reviews with both Corporate and Franchisee locations
  • Respond to all escalated customer complaint issues timely
  • Monitor phone recordings to resolve customer complaint issues
  • Process credit card payments per customer request
  • Approve refund requests submitted by collection staff
  • Approve write off requests submitted by collections staff
  • May perform other duties and responsibilities as assigned

 

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management. Direct supervisor job title(s) typically include: Dir - Accounts Receivable
  • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Mgr – AR Remediation, Analyst – AR Reporting Business, Mgr – AR Collections,

 

JOB QUALIFICATIONS: Education & Experience Requirements

  • Bachelor's degree (B. A.); or equivalent combination of education and experience
  • 5-8 years’ experience
  • Ability to use data collection devices such as data terminals or other electronic data collection devices
  • Knowledge of principles and methods of responding to customer inquiries and complaints related to billing and the delivery of services
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience

 

PHYSICAL REQUIREMENTS

  • Ability to sit at a desk and use a computer for up to 8 hours a day; ability to use hands and fingers to type on a keyboard and use a mouse to navigate. Vision sufficient to view small details on a computer monitor
  • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

  • Regular business hours.  Some additional hours may be required.
  • Travel requirements:  Negligible
  • Climate-controlled office environment during normal business hours.
  • May be subject to  pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy
  • Regular attendance and punctuality required

DISCLAIMER

 

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.  

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

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