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Specialist I - Commercial Support in Clearwater, FL at PODS

Date Posted: 8/7/2018

Job Snapshot

Job Description

JOB SUMMARY

The Specialist - Commercial Support will have a key role in helping us achieve our aggressive sales goals by providing support for our Business Solutions and Enterprise Support Specialist as well as field sales teams.  Responsible for delivering impeccable, all-around customer service by providing extremely high level of support to all internal and external customers.  Strive to deliver one contact resolution for all requests.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Processing a high volume of product orders with a high degree of accuracy.
  • Processing invoices for all sales transactions
  • Checking prices and contracts ensuring all are up to date.
  • Supporting the sales force with general operations to help reach the team’s objectives.
  • Communicating internally important feedback from customers.
  • Dealing with and responding to high volumes of emails.
  • Solve complex customer service issues.
  • Place outbound and/or receive inbound calls to and from internal or external customers to clarify and complete requests.
  • May perform other duties and responsibilities as assigned.

 

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management. Direct supervisor job title(s) typically include: Supervisor
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). This position may have supervisory responsibilities i.e. (temporary help, or part time employee).

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • S. Diploma
  • 0 - 2 years’ experience in a sales support capacity (direct selling experience a plus)
  • Hands-on experience with Microsoft Office Suite
  • Understanding of sales performance, quality of sale, and quality of service metrics.
  • Team player

PHYSICAL REQUIREMENTS

  • Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

  • Regular business hours. Some additional hours may be required.
  • Travel requirements: Negligible
  • Climate-controlled office environment during normal business hours.
  • Regular attendance and punctuality required
  • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

 

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.           

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

 

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