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Sales Operations Supervisor in Reno, NV at PODS

Date Posted: 3/28/2019

Job Snapshot

Job Description

JOB SUMMARY

Responsible for the overall performance, productivity and development of assigned Sales agents reporting to this position. Manage customer problem/resolution; sales, cancellations, coaching, call monitoring, weekly payroll, schedule adherence, attendance, floor walking to support escalated calls as necessary.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the overall performance and productivity of the team’s sales targets
  • Responsible for the development of sales associates through formal performance reviews, in-depth one on one coaching, training and follow-up to optimize essential job skills.
  • Timely generation, implementation and execution of counselling action plans to enhance the performance and productive capacity of underperforming personnel.
  • Administering motivational programs to include individual recognition, incentives, contests and team performance awards
  • Provide communication and follow up to ensure representatives are fully informed of all new information related to products, policies, procedures, and company related issues, changes or actions.
  • Responsible for weekly payroll review and submission to ensure correct entries in a timely manner

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

  • Typically reports to Management. Direct supervisor job title(s) typically include: Director – Sales and Service Center Operations, Sr Mgr – Sales and Service Center Operations
  • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Rep –  Storage Center Sales, Consult/Sr Consult – Sales, Consult – Universal Sales, Rep – Commercial Accounts

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma or equivalent, some college desired
  • Minimum 2+ years prior experience in a supervisory capacity, preferably within a high volume call center or other fast-paced, service-oriented environment
  • 1-3 years sales and/or customer service experience
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience

WORKING CONDITIONS

  • Regular business hours. Some additional hours may be required.
  • Travel requirements: Negligible
  • Climate-controlled office environment during normal business hours.
  • Regular attendance and punctuality required
  • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

                                                                                                   

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.           

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to:

  • Ask your direct supervisor for an explanation of anything you do not understand.
  • Attend Orientation class and any required training sessions.
  • Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR.
  • Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.

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