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Sales Manager- Sales & Service Center in Reno, NV at PODS

Date Posted: 9/19/2018

Job Snapshot

Job Description

PODS Enterprises LLC, a leader in the moving and storage industry, is expanding. We are currently seeking a Sales Manager to support our Sales & Service Center in Reno, Nevada. If you are an experienced sales leader with a proven track record of success, PODS would like you to join our team.

The Sales Manager will oversee the day to day operations of 4-6 inbound sales teams. They will be responsible for motivating, training, and evaluating Sales Supervisors to ensure that their responsibilities are performed in a timely and accurate manner with focus on increasing unit sales, revenue, and other Key Performance Indicators.  The Sales Manager will assess the strengths and weaknesses of the sales team and manage the sales program accordingly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Meet monthly, quarterly and annual sales and performance expectations
  • Implement agreed sales department programs, initiatives, and strategies to include the management of set goals, objectives and forecasts for inbound/outbound sales leadership performance
  • Implement strategies, approaches, guidelines, KPIs, SLAs and best practices for delivering world class customer service
  • Analyze and respond to changing market conditions and performance trends, to include but not limited to competitive benchmarking, statistical reports summarizing conversions, sales, customer retention, CSAT, QA
  • Manage a Sales and Service Center sales workforce in a manner that selects, develop and motivate employees in a positive manner with a focus on maximizing employee engagement and commitment to drive sales and service for our customers
  • Coach, develop and lead a team of Sales Leaders into a highly responsive sales team to exceed performance expectations
  • Conduct formal performance reviews, in-depth coaching, training and follow-up to optimize essential job skills
  • Timely generation, implementation and execution of counselling action plans to enhance the performance and productive capacity of underperforming personnel
  • Design and administer motivational programs to include individual recognition, incentives, contests and performance awards
  • Maintain and promote a positive and professional attitude while building collaborative relationships among potential and existing internal and external customers and colleagues
  • Identify sales trends and contribute constructive feedback to our internal partners regarding marketing, operations, process and systems as necessary
  • Develop and implement strategies; and establish and manage goals, objectives and forecasts for sales leadership performance
  • Manage policies, procedures, performance criteria/standards, and metrics, focused on continuous improvements in productivity with respect to sales plans, to ensure alignment with corporate objectives
  • Proactively engage with all level of employees with the intent of proactively making business decisions that positively impact and further the positive culture of the center
  • May perform other duties and responsibilities as assigned

Job Requirements

QUALIFICATIONS

  • 5 - 8 years of experience in telephone sales/contact center sales
  • 4+ years of managerial experience
  • Prior experience managing projects in a fast paced, dynamic environment
  • Superior written and verbal communication skills
  • Passion for delivering an excellent customer experience
  • Bachelor’s Degree preferred

 

DISCLAIMER


The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.  

 

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

 

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