Operations / Market Manager in Halifax, Nova Scotia, CA at PODS

Date Posted: 11/20/2020

Job Snapshot

Job Description

PODS Operations / Market Manager (Oversees Delivery Drivers & Warehouse)

Location: Dartmouth, NS

Here’s your chance to join the best!

Our Managers enjoy:

  • industry leading health and dental benefits
  • group RRSP with company matching DPSP Plan 
  • employment assistance program
  • a competitive compensation plan
  • paid personal days

and much more!

JOB SUMMARY

Reporting directly to the Director of Operations in Canada, the Market Manager is responsible for the daily operations in the Halifax area. Responsibilities include but are not limited to, directing day-to-day supervision of a storage center and delivery associates, meeting customers’ expectations, managing the daily routing and assignment of jobs to drivers, and maintaining all preventive maintenance programs for the storage center and delivery equipment.

*Please note, this position requires working some Saturdays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leading Associates:

  • Recruit, interview, hire, train and retain top talent.
  • Provide daily support to include coaching and hands-on/ride-along training for associates.
  • Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).
  • Effectively administer PODS performance management process.
  • Responsible for reporting employee issues to Director of Operations in a timely manner; Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting.
  • Identify and develop internal talent to support future career growth opportunities.
  • Provide effective and regular communication to team members including goals, business results, opportunities for improvement and key focus areas.
  • Ensure daily pre-shift meetings are conducted at each Storage Center.

Customers:

  • Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training in an effort to delight our customers.
  • Ensure all associates are meeting PODS expectations for brand standards (i.e. uniforms, containers, equipment) and customer interactions (i.e. prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation).

Operational Excellence:

  • Responsible for managing and maintaining all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.).
  • Manage daily routing and ETA performance for associates. Communicate any scheduling/operational delays to Sales and Service Center.
  • Determine daily manpower needs based on routing of full productive days and assign work shifts based on the business needs and available HOS.
  • Ensure accurate and timely completion of daily driver pre-trip checklists, forklift inspection logs, and driver log books.
  • Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory.
  • Ensure equipment repairs are performed safely and promptly.
  • Perform driver and forklift functions when the business dictates.

Regulatory/Compliance:

  • Ensure compliance with and associate understanding of all MTQ requirements including Hours of Service regulations and licensing.
  • Ensure compliance with all state and local facility compliance ordinances.
  • Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement.
  • Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required.
  • Participate in quarterly self-audits, identify areas of improvement and address deficiencies to achieve an overall rating of compliant or better.
  • Responsible for adherence to internal company policies (i.e. Incident Reports, HR policies related to safety and compliance).

Financial Management:

  • Manage the day-to-day operation with a focus on improved efficiency.
  • Ensure refueling equipment is performed in a compliant, cost effective manner.
  • Perform monthly parts inventory reconciliation.

Other Duties:

  • Flexibility to travel to other locations and/or for training purposes
  • May be required to perform other duties and responsibilities as assigned.

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

  • Reports to Director of Operations.
  • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: forklift operators, delivery drivers, maintenance staff.

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma required; college degree preferred or a minimum of 3 years of prior management experience.
  • Must hold or have the ability to apply and successfully attain a class 3 drivers license with air brake endorsement.
  • Must be able to obtain PODS forklift certification.
  • Mechanical ability essential to identify problems with equipment.

FORKLIFT CERTIFICATION and CLASS 3 LICENSE AN ASSET BUT NOT NECESSARILY REQUIRED.

Equal Opportunity Employer

Portable Storage Canada Limited is an Equal Opportunity Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, colour, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

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We are excited to offer this position which includes a very competitive salary, and the opportunity to join a modern and growing organization. We look forward to discussing this exciting growth opportunity with qualified candidates; please forward your resume.

Please visit www.PODS.com to see what our business is all about!

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