Manager of Training – Operations in Clearwater, FL at PODS

Date Posted: 9/23/2022

Job Snapshot

Job Description

JOB SUMMARY

Leads validation, implementation, delivery and tracking of PODS field operations and safety training by ensuring accessible, relevant and timely training for all associates across the enterprise. Responsible for delivering and streamlining all company-wide field operations and safety training designed to lower risk for our associates and customers. Lead a team of trainers working in multiple areas ensuring effectiveness, application, and tracking. Works to identify areas of vulnerability with a focus on PODS specific training to ensure our associates are prepared and informed. Ensures that all PODS policies and procedures, as well as regulated requirements, are supported through training activities that are relevant and current. This role will lead a comprehensive array of operational and safety training activities that support PODS overall strategy.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Develops, maintains, validates and updates operational and safety training materials in partnership with the Enterprise Safety team and the Corporate Operations leadership team and performs annual training review for enterprise-wide and department specific activities.
  • Continues the Boot Camp series to keep Market Managers and other Corp Ops leaders trained in critical areas to drive performance.
  • Performs operational and safety training oversight activities with all associates relevant to their areas of responsibility.
  • Maintains all operational and safety training documents in accordance with PODS policies and procedures.
  • Coordinates and drives training in the field aligned with PODS commitment to safety and the customer.
  • Provides regulatory guidance for safety issues while maintaining compliance with all regulations.
  • Tracks and reports operational and safety training performance utilizing KPI's and other relevant metrics.
  • Analyzes operational and safety improvement areas to provide recommendations and solutions that can be implemented.
  • Conducts regular field safety observations and identify areas in need of further education to ensure we meet our safety goals.
  • Reviews safety observation data with the safety and operational leadership teams and develop action plans to address common or repeat issues.
  • Provide training completion and application reports for safety leadership in support of all operations and safety goals across the organization.
  • Partner with any vendors that support training materials and ongoing compliance.
  • Ensure visibility in the field to establish healthy and productive relationships with all PODS associates.

 

 

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

 

  • Reports to Management. Direct supervisor:  Director Learning & Communication
  • Job is directly responsible for managing other associates of multiple specialty backgrounds to deliver on enterprise-wide initiatives.

Job Requirements

JOB QUALIFICATIONS:

 

Education & Experience Requirements

  • 5+ years' experience in a leadership role involving safety, training, or operations is preferred
  • Bachelor of Science in Learning and Training, Occupational Safety and Health, Environmental or other related degree
  • CIT Certification strongly preferred
  • Experience developing field operations and/or safety training using multiple applications and technology to ensure training is up to date and relevant to the company
  • Knowledge of OSHA and DOT regulations is preferred
  • Experience leading field operations or safety training programs with a broad range of associates
  • Strong listening skills, written and verbal communication skills
  • Proficient skills in MS Word, Excel and PowerPoint and Learning Management Systems for delivering training
  • Ability to be innovative, creative and a proven self-motivated, team-oriented attitude

CORE COMPETENCIES FOR ALL POSITIONS:

 

  • CUSTOMER FOCUS: Maintains client contact - Keeps clients up to date on the progress of services and any changes affecting them, maintaining service to clients during critical periods
  • RESULTS ORIENTATION: Meets standards and goals - Can easily describe, follow and deliver on work assignments based on standards and goals in place
  • TEAMWORK/COLLABORATION: Collaborates with others - Does their own fair share of work and seeks assistance from other team members as needed

 

JOB SPECIFIC BEHAVIORAL COMPETENCIES:

 

  • FOSTERING COMMUNICATION: Listening and Communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus (Degree 4: Communicates complex issues with widely varied audiences in a clear, credible manner. Handles difficult on-the-spot questions and secures support for ideas or initiatives through high-impact communication in order to overcome resistance).
  • IMPACT AND INFLUENCE: Builds coalitions to get to win-win outcomes. (Degree 4: Builds “behind the scenes” support for initiatives and builds coalitions of support. Uses experts or other third parties to influence to get to the best possible outcome for the organization).
  • ADAPTABILITY: Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups (Degree 4: Adapts plans and goals in light of new priorities – Revises project goals when circumstances require it and responds quickly to a changing environment).
  • PROBLEM SOLVING: Solves complex problems. (Degree 4: Identifies complex problems based on many factors, many of which are ambiguous or difficult to define. Works to find optimal solutions considering possible approaches and willing to work in the ‘grey’. Ensures solutions are effective and in line with organizational best interest and values).

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