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Help Desk Tech Intern (Service Desk) in Clearwater, FL at PODS

Date Posted: 1/4/2019

Job Snapshot

Job Description



About this Job

JOB SUMMARY

Primary responsibility is providing Tier I technical support in a Service Desk call center corporate environment to a wide range of audiences. You will identify, research, and resolve technical problems by responding to telephone calls, email and requests for technical support. Document, track, and monitor problems to ensure a timely resolution. Understand and comply with field concepts, practices, and procedures. A fast learner with a high level of analytical thinking/ problem solving ability is expected.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Superior customer service attitude with customer centric skillset to walk users through issues and resolutions. Ability to take charge with confidence in sometimes stressful situations
  • Provide first-line response to enable callers to solve their problems; or forward details to second line support or advise third party suppliers. Maintain accurate IT-related log entries of contact with resolution details and follow up information
  • Have working knowledge of different hardware technologies to include, laptops, desktops, tablets, VOIP and cell phones
  • Ensure adherence, following IT procedures and quality standards to escalation procedures; Respond to escalated, complex and high impact user calls in a timely fashion
  • Following agreed procedures and quality standards, notify users of disruptions to normal service delivery
  • May perform other duties and responsibilities as assigned

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • Actively pursuing a degree in a related IT area and/or a minimum of 3 months Service Desk experience
  • CompTIA A+, Citrix and any various Microsoft OS certifications is desirable
  • Superior written and verbal communication skills required
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience


 



Employer Preferences



MINIMUM CUMULATIVE GPA

3.0



ALLOWED SCHOOL YEARS

Senior, Masters, Doctorate



ALLOWED MAJORS

All Computer Programming, Data Science, Computer Systems Networking & Telecommunications, Information Systems Management, Cyber Security, Data Mining, Library Sciences, Software Design, User Experience/Social Computing, and Computer Science majors



WORK AUTHORIZATION REQUIREMENTS

US work authorization is required, but the employer is accepting OPT/CPT candidates

  



About PODS Enterprises, LLC

WE ARE PODS! PODS revolutionized the moving and storage industries with a unique combination of technology and services for consumers and businesses. Today PODS provides service to over 250 million people in more than 22,000 cities in 58 states, provinces, and territories throughout the United States, Canada, Australia and the UK. For government and commercial customers, PODS offers a combination of centralized systems and locally-owned franchises. We provide local-area knowledge and support to small, medium, and large businesses, in addition to our Business Central team that provides a one-call solution for sales and service.

 

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. 

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.