View All Jobs at PODS

Customer Service Associate in Clearwater, FL at PODS

Date Posted: 3/12/2018

Job Snapshot

Job Description

Pay Rate: $14.00

PODS Enterprises LLC, a leader in the moving and storage industry, is currently seeking Customer Service Associates to work out of our Sales & Service Center in Clearwater, Florida. If you have a passion for providing customers with a world class experience, PODS would like you to join our team.

The Customer Service Associates will assist customers with their moving and storage needs via a consultative service process. They will coordinate the scheduling of customer events and updates to customer records, provide timely service solutions in an efficient manner without sacrificing the customer experience.


  • 8.5 hours between 1:00 PM and 10:00 PM
  • 5 days/week including 1 weekend day


  • $14.00/Hour


  • Build rapport with customers and create a comfortable environment for the customer that will enable them to have a dialogue about their service-related issue
  • Use probing questions to help the customer understand their needs and provide a solution to meet those needs
  • Coordinate the scheduling and fulfillment of PODS products and services to current customers
  • Support the sale of add-on containers to existing customers, and/or the sale of new containers to new customers who are routed to Service
  • Accurately represent available service options and essential requirements that lead to the correct outcome for each customer inquiry
  • Act as the customer’s advocate in solving their service-related issues
  • Maintain composure and use proper de-escalation techniques when handling stressful situations
  • Achieve productivity standards and goals while maintaining the highest level of customer service
  • May perform other duties and responsibilities as assigned

Job Requirements


  • Prior experience in customer service and/or hospitality
  • Experience working in a contact center is a plus
  • Excellent written and verbal communication skills
  • Display high level of professionalism while interacting with internal/external customers through email, phone and face-to-face communication
  • Working knowledge of MS Office, telephone systems and desktop computer
  • Strong attention to detail
  • Ability to work varying shifts, weekends and holidays
  • Focus on punctuality and attendance
  • Passion for delivering superior customer service in a fast-paced, dynamic environment
  • High School Diploma, GED or equivalent training/experience




Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.


  1. Sales Jobs
  2. Customer Service Jobs