JOB SUMMARY
We are seeking an experienced Customer Experience Analyst/Specialist who is passionate about the customer and understanding their journey. The successful candidate will be responsible for identifying and driving process improvements. He or she will be a key member of the Marketing team and work across functions, businesses, and systems to drive incremental and systemic changes using VOC, continuous improvement, and a solid understanding of relevant business systems. The successful candidate will have a positive outlook and a proven ability to help others see and execute on the vision of the delighted customer.
This position requires strong attention to detail and an ability to build relationships with all levels within the organization. The environment is fast paced and dynamic, requiring the ability to respond quickly to changing priorities across multiple projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
JOB QUALIFICATIONS: Education & Experience Requirements
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