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Collector I in Clearwater, FL at PODS

Date Posted: 2/3/2018

Job Snapshot

Job Description

Pay Rate: $15

 

JOB SUMMARY

Responsible for notifying or locating customers with delinquent accounts and attempting to secure payment. Coordinate all collections efforts to include customer service, handling escalated calls and providing problem-solving assistance.  Must be conversant and able to draft business communications in French

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Contact delinquent account customers; document the status of customer and the collection efforts
  • Confers with customer by telephone in attempt to determine reason for overdue payment
  • Review Accounts Receivable aging and perform necessary collection activities (move up higher on this list)
  • Mail form letters to customers to encourage payment of delinquent accounts
  • Ensures auction and collection procedures are in compliance with Federal and State Lien Laws and consistent with our standards
  • Review scheduling of final pick-up and redelivery customers on day calendar report, recommend necessary action
  • Submit semi-monthly aging report with collection notes to supervisor and respective Franchisee
  • Process credit card or ACH payments
  • Place customers in auction status and provide the finalized list to the Auctions team
  • Submit recommendation for closed accounts with outstanding balances for potential write off to bad debt
  • Review bankruptcy documentation for any customer who may file bankruptcy
  • May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management.  Direct supervisor job title(s) typically include: Mgr - AR Collections
  • Job isNOT directly responsible for managing other employees

Job Requirements

JOB QUALIFICATIONS:

Education & Experience Requirements

  • Minimum High School diploma and 3-5 years of Collections or Customer Service experience
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience

 

Essential Skills, Abilities and Example Behavior(s)

  • PROFICIENT COMPUTER USER:
  • Working knowledge of Microsoft Excel and Outlook. Able to keyboard, navigate a desktop, type,  perform data entry  and use required software applications to produce basic correspondence, electronic communication, and maintain spreadsheets. Able to operate  general office equipment including company telephone system
  • DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority

 

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. 

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.