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Clerk I - AR Remediation in Clearwater, FL at PODS

Date Posted: 6/1/2018

Job Snapshot

Job Description

JOB SUMMARY

Responsible for coordinating and expediting billing adjustments for customers and franchisees.  Process and prepare Franchise, Retail, National and Local Consolidated invoicing on a monthly basis.   Provide support including problem-solving assistance, maintaining detailed records, and communication with internal customers as well as Corporate and Franchise locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Process and Prepare Direct Bill and Consolidated Invoicing each month for customers
  • Initiate daily Retail invoicing
  • Generate invoices for fees and services to Franchisees
  • Review customer accounts and explain in detail invoicing and adjustments
  • Assure compliance with credit and collection policies and procedures
  • Review and resolve invoice discrepancies including promo/discount related errors
  • Assist in processing incoming customer calls related to specialized billing such as consolidated invoicing
  • Resolve and respond to e-mail inquiries related to customer or franchise billing issues or disputes
  • Post customer satisfaction adjustments to customer accounts
  • Prepare refund requests for closed accounts and submit for approval
  • May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management.  Direct supervisor job title(s) typically include: Mgr - AR Remediation
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma or equivalent
  • 0-2 years billing, customer service or administrative experience
  • Ability to handle difficult customer phone calls and determine when to escalate the call to the Billing Manager
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience

PHYSICAL REQUIREMENTS

  • Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
  • Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

  • Regular business hours.  Some additional hours may be required.
  • Travel requirements:  Negligible
  • Climate-controlled office environment during normal business hours.
  • May be subject to  pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

 

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. 

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

 

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