AR National Reconciliation Specialist in Clearwater, FL at PODS

POSITION SUMMARY:

Establish and maintain positive, interactive business relationships with large Corporate Commercial customers, PODS Corporate internal departments, Corporate and Franchise markets. Provide exemplary service to all current and potential large Corporate Commercial customers regarding establishments of accounts including credit lines and payment terms,  account billing, reconciliation and the timely receipt of payments on account. Be responsible for analyzing detailed account billing and payment activity, providing courteous and prompt problem solving assistance, update and maintain detailed customer records with the goal of keeping account balances current. Able to process PODS Franchise billings on a monthly basis. Set up and monitor high profile Commercial customer accounts. Interact with PODS Sales and Marketing Teams to support growth of Commercial business and revenue routinely and creatively as business evolves.  Facilitate communication among Corporate and Franchise location staff for the benefit of the Commercial customers and PODS.

ESSENTIAL FUNCTIONS:

• Ability to quickly assess and identify root causes and proceed with appropriate actions to resolve matters at hand.
• Comfortable speaking to customers’ accounts payable representatives to request payment for past due balances and scheduling payments on account
• Manage assigned account portfolio within established Key Performance Indicator Goals.
• Ability to de-escalate a situation and offer solution to both customers and/or Franchise partners.
• Ability to take ownership and prioritize escalated situations to ensure situation is cared for in a timely, professional and courteous manner.
• Maintain and fulfill follow up commitments during resolution process through completion.
• Communicate directly with customers regarding routine and escalated issues immediately upon receipt in an attempt to resolve.
• Ensure lines of communication are kept open and continue efforts with all parties involved until matter is resolved.
• Create and resolve Incident Reports to ensure accuracy, thorough documentation and appropriate action is taken to resolve.
• Ensure all documents received are scanned upon receipt to applicable account and/or Incident Report for reference.
• Provide feedback/trends on escalated issues in an attempt to minimize any negative impact on Brand or Customer Experience.
• Communicate directly with Franchise and Corporate location staff to ensure a seamless transition for customers.
• Ability to multi-task main stream department functions and test new campaigns as presented.
• Work closely with Franchise locations, Sales & Service Center, Office of the Executives, Accounts Receivable Dept. as well as any other internal departments.
• Ability to run and review reports, maintain departmental spreadsheets for tracking purposes.
• Communicate and follow up on website contacts in timely manner.
• Ability to interpret, navigate PODS proprietary systems and be in full understanding to explain all billing/payment related questions.
• Maintain self-discipline to update all systems’ and spreadsheet notes relative to each customer interaction in sufficient detail to be easily understood by others unfamiliar with the account.
• Interact with Sales and Marketing teams for creation of customer billing, review and joint approval of invoicing and collecting balances. 

SUPERVISION RECEIVED/EXERCISED: Perform duties under general direction of the Senior Manager  – Commercial AR and Supervisor – AR Commercial Accounts

SCOPE OF DECISIONS: Ability to make sound decisions in a manner consistent with the essential job functions.