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AR Commercial Account Reconciliation Specialist in Clearwater, FL at PODS

Date Posted: 5/15/2018

Job Snapshot

Job Description

JOB SUMMARY

Establish and maintain positive, interactive business relationships with Commercial customers, PODS Corporate internal departments as well as Corporate and Franchise markets. Provide exemplary service to all current and potential Commercial customers regarding account billing, reconciliation and the timely receipt of payments on account. Be responsible for analyzing detailed account billing and payment activity, providing courteous and prompt problem solving assistance, update and maintain detailed customer records with the goal of keeping account balances current. Facilitate communication among Corporate and Franchise location staff for the benefit of the Commercial customers and PODS.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Comfortable speaking to customers’ accounts payable representatives to request payment for past due balances and scheduling payments on account
  • Utilize existing spreadsheet to perform account reconciliation to determine root cause of outstanding past due balances.
  • Communicate directly with customers regarding routine and escalated issues immediately upon receipt in an attempt to resolve.
  • Communicate directly with Franchise and Corporate location staff to ensure a seamless transition for customers.
  • Ability to multi-task main stream department functions.
  • Ability to interpret, navigate PODS proprietary systems and be in full understanding to explain all billing/payment related questions.
  • Update all systems’ and spreadsheet notes relative to each customer interaction in sufficient detail to be easily understood by others unfamiliar with the account.

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management. Direct supervisor job title(s) typically include: Senior AR Manager – Commercial
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • Associate degree, Bachelors degree preferred
  • Minimum 3 years of experience in B2B collection environment preferred
  • Minimum 2 year of experience working in customer service related environment preferred
  • Or an equivalent combination of education, training or experience

 

PHYSICAL REQUIREMENTS

  • Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
  • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 25 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device

 

WORKING CONDITIONS

  • Regular business hours. Some additional hours may be required.
  • Travel requirements: Negligible
  • Climate-controlled office environment during normal business hours.
  • Regular attendance and punctuality required
  • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

 

DISCLAIMER

 

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.           

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

 

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