Territory Manager in Memphis, TN at PODS

Job Description

PODS Enterprises LLC, a leader in the transportation and logistics industry, is currently seeking a Territory Manager. The successful candidate will be responsible for driving the overall operational and financial success of an established territory comprised of multiple storage centers throughout the Southwest.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customers Experience:

• Manage customer experience to meet or exceed PODS’ customer satisfaction goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training in an effort to delight our customers.
• Ensure all territory associates are meeting PODS expectations for brand standards and customer interactions.

Operational Excellence:

• Responsible for managing and maintaining all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.).
• Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory.
• Oversee the routing and delivery performance across territory in an effort to achieve maximum productivity, monitor delivery progress and make adjustments to ensure pick-up and delivery commitments are met. 
• Ensure all equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels. 
• Ensure territory operating metrics are met or exceeded including Jobs per Hour, ETA’s, Out of Service Containers, and Asset Utilization.
• Manage scheduling of associates to efficiently meet the demands of the business.  
• Maintain communications with the Sales and Service Center and other divisions for daily delivery and customer requests.

Financial Management:

• Manage the day-to-day operation with a focus on managing towards established budgets and maximizing profitability.
• Participate in the annual budget process with a focus on required resources and efficiencies which drive financial results.
• Actively assess and discuss with FP&A forecasting trends of territory and/or markets.
• Conduct monthly reviews of financial results and expenditures. 

Regulatory/Compliance:

• Ensure compliance with and associate understanding of all DOT requirements including Hours of Service regulations and licensing.
• Ensure compliance with all OSHA regulations and state and local facility compliance ordinances.
• Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement.  Manage relationship with local municipalities. 
• Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required.
• Perform quarterly self-audits, identify areas of improvement and address deficiencies to achieve an overall rating of compliant or better.
• Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance).  

Leading Associates:

• Recruit, interview, hire, train and retain top talent
• Create a culture aligned with PODS’ core values (Integrity, Delighting Customers, Engagement, Accountability, Support ThroughTeamwork).
• Effectively administer PODS' performance management process.
• Identify and develop internal talent to support future career growth opportunities.
• Provide effective and regular communication to team members including goals, business results, opportunities for improvement and key focus areas.   
• Ensure weekly meetings are held with all territory associates.