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Sup I - Sales Operations (Reno, NV) in Reno, NV at PODS

Date Posted: 1/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    Reno, NV
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

PODS Enterprises LLC, a leader in the moving and storage industry, is expanding. We are currently seeking a Sales Supervisor to support our newly created Sales & Service Center in Reno, Nevada.

The Supervisor will be responsible for the overall performance, productivity and development of assigned Sales agents. They will manage customer problem/resolution; sales, cancellations, coaching, call monitoring, weekly payroll, schedule adherence, attendance, floor walking to support escalated calls as necessary.



  • Responsible for the overall performance and productivity of the team’s sales targets
  • Responsible for the development of sales associates through formal performance reviews, in-depth one on one coaching, training and follow-up to optimize essential job skills.
  • Timely generation, implementation and execution of counselling action plans to enhance the performance and productive capacity of underperforming personnel.
  • Administers motivational programs to include individual recognition, incentives, contests and team performance awards
  • Recognizes and communicates observed trends in the business, and leads efforts to improve processes and procedures
  • Balances supervisory duties with sales operations process/program responsibilities, ensuring that employees and company processes are effective in the delivery of sales solutions
  • Utilizes standard operation center tools to analyze metrics, ensuring workforce is aligned with goals and objectives
  • Provides communication and follow up to ensure representatives are fully informed of all new information related to products, policies, procedures, and company related issues, changes or actions.
  • Responsible for weekly payroll review and submission to ensure correct entries in a timely manner
  • May perform other duties and responsibilities as assigned

Job Requirements


  • Minimum 2+ years prior experience in a supervisory capacity, preferably within a high volume call center or other fast-paced, service-oriented environment
  • 1-3 years sales experience
  • Possess analytical skills sufficient to perform required duties
  • Ability to work with minimal supervision while meeting critical deadlines
  • Strong written and verbal communication skills
  • Passion for delivering results in a fast-paced, dynamic environment
  • High school diploma or equivalent work experience


Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.




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