Sr. HR Business Partner- Call Center in Clearwater, FL at PODS

Date Posted: 4/29/2021

Job Snapshot

Job Description

JOB SUMMARY

Responsible for performing a variety of activities for the sales and service center from responding to employee needs, to preparing for potential crises, to developing the next generation of leaders.  There are four roles that this position must play; a strategic partner, operations manager, emergency responder and employee mediator. In addition, this position is the internal voice and communicator to all employees. To be successful, this position must engage in strategic talent management for the business, focuses on measurement and communication of HR policy, fix problems when they arise and manage through the conflicts and politics that arise in the organization.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Partner Activities

  • Work with HR leadership to adjust HR strategies to respond to changing needs, develop the next generation of leaders, identify critical HR metrics, identify new business strategies, identify talent issues before they affect the business,  prioritize across HR  needs,  redesign  structures around strategic objectives and understand the talent needs of the business. Contribute to the organization’s effectiveness by offering information and opinions to the Managers and Supervisors. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing professional networks; benchmarking state of the art practices; participating in professional societies.

Operations Manager Activities

  • Work with business unit leaders to assess employee attitudes, communicate organizational culture to employees, communicate policies and procedures to employees, ensure HR programs are aligned with culture, keeping the business units and functions updated on HR initiatives, track trends in employee behaviors. Safeguard personnel records by establishing, entering, controlling, and storing records; maintaining employee confidentiality.

Emergency Responder Activities

  • Work with HR leadership team to prepare for a variety of emergency situations, quickly respond to complaints, quickly respond to line manger questions, and respond to employee and manager needs. Maintain consistent actions across the organization by initiating, coordinating and enforcing human resource policies and procedures; obtain senior management buy-in on new programs. Identifies legal requirements and government reporting regulations affecting Human Resources function (e.g., OSHA, EEO, TEFRA, ERISA, Workers’ Compensation, Unemployment, Wage & Hour).

Employee Mediator Activities

  • Manage competing personalities in the organization, manage conflict between employees and managers, respond to organizational changes, and resolve political problems in the execution of business plans. Keeps the organization Union Free by keeping the employees engaged. Resolve issues quickly and provide a voice for all employees

Communication

  • Supports the VP in the dissemination of information including the target audience, message, format and structure of all internal communication Keeps employees informed by publishing an employee newsletter; preparing and disseminating communications; responding to and analyzing requests.
  • May perform other duties and responsibilities as assigned

 

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management. Direct supervisor job title(s) typically include: Director, HR Operations. Job may be directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management) possible direct report positions are HR Business Partner and HR Generalist.

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • College Degree, 8+ years of HR related jobs or combination of experience and education required.
  • Must have prior experience in call center environment
  • Excellent collaboration skills
  • Strong presentation and influencing skills
  • Ability to meet tight deadlines and budgets
  • Ability to build employee engagement programs and get buy-in from management and employees Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience

 

Not Ready to Apply?

NOT READY TO APPLY?

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.