Spec I - AR Remediation in Clearwater, FL at PODS

Date Posted: 7/18/2019

Job Snapshot

Job Description

JOB SUMMARY

Responsible for coordinating and expediting billing adjustments for customers and franchisees.  Provide support including problem-solving assistance, maintaining detailed records, and communication with internal customers as well as Corporate and Franchise locations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Resolve and respond to incident requests for customers or franchisees
  • Review customer accounts and explain in detail invoicing and adjustments
  • Assure compliance with credit and collection policies and procedures
  • Review and resolve invoice discrepancies including promo/discount related errors
  • Resolve and respond to e-mail inquiries related to customer or franchise billing issues or disputes
  • Post customer satisfaction adjustments to customer accounts
  • Prepare refund requests for closed accounts and submit for approval
  • May perform other duties and responsibilities as assigned

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma or equivalent
  • 0-2 years billing, customer service or administrative experience
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

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