Spec I - AR National Reconciliation in Clearwater, FL at PODS

Date Posted: 6/7/2021

Job Snapshot

Job Description

POSITION SUMMARY:

Establish and maintain positive, interactive business relationships with large Corporate Commercial customers, PODS Corporate internal departments, Corporate and Franchise markets. Provide exemplary service to all current and potential large Corporate Commercial customers regarding establishments of accounts including credit lines and payment terms,  account billing, reconciliation and the timely receipt of payments on account. Be responsible for analyzing detailed account billing and payment activity, providing courteous and prompt problem solving assistance, update and maintain detailed customer records with the goal of keeping account balances current. Able to process PODS Franchise billings on a monthly basis. Set up and monitor high profile Commercial customer accounts. Interact with PODS Sales and Marketing Teams to support growth of Commercial business and revenue routinely and creatively as business evolves.  Facilitate communication among Corporate and Franchise location staff for the benefit of the Commercial customers and PODS.

 

ESSENTIAL FUNCTIONS:

  • Ability to quickly assess and identify root causes and proceed with appropriate actions to resolve matters at hand.
  • Comfortable speaking to customers’ accounts payable representatives to request payment for past due balances and scheduling payments on account
  • Ability to de-escalate a situation and offer solution to both customers and/or Franchise partners.
  • Maintain and fulfill follow up commitments during resolution process through completion.
  • Ensure lines of communication are kept open and continue efforts with all parties involved until matter is resolved.
  • Work closely with Franchise locations, Sales & Service Center, Office of the Executives, Accounts Receivable Dept. as well as any other internal departments.
  • Ability to interpret, navigate PODS proprietary systems and be in full understanding to explain all billing/payment related questions.
  • Maintain self-discipline to update all systems’ and spreadsheet notes relative to each customer interaction in sufficient detail to be easily understood by others unfamiliar with the account.
  • Interact with Sales and Marketing teams for creation of customer billing, review and joint approval of invoicing and collecting balances.

 

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management. Direct supervisor job title(s) typically include: AR National Account Senior Manager and the AR National Account Supervisor
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

 

  • High School Diploma or equivalent. Associate degree preferred
  • 2+ years experience working in an Accounts Receivable related environment
  • Minimum 6 months experience working in customer service related environment preferred.

 

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