Product Manager (Local Product & Ancillary) in Clearwater, FL at PODS

Date Posted: 11/27/2021

Job Snapshot

Job Description

JOB SUMMARY

 

Local Product Manager (LPM) is responsible for the development and commercialization of containerized moving and storage products and services across the residential line of business.  The LPM will work cross functionally with the sales, media, brand, web, and operations teams to coordinate and drive awareness, conversion, revenue growth, product development, and service enhancements for the local moving & storage segment.  Additionally, the LPM will drive growth in PODS’ ancillary products (boxes, locks, labor referral, etc) supplemental to the core moving & storage container offering. 

 

The ideal candidate will have a combination of marketing and product skills with service industry experience.  This position is located at our headquarters in Clearwater, Florida and reports to the VP of product marketing.  

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage new product and service development projects from ideation through commercialization. Develop, test, and launch moving and storage products and services
  • Own vendor relations for 3rd party referrals such as labor; evaluate and source new relationships where applicable 
  • Own and grow existing portfolio of segments, products, and policies.  Discover opportunities within existing product/service lines
  • Manage core segment service journeys from demand generation through operational and communication experiences.  Identify revenue and service gaps; evaluate and execute opportunities to close
  • Continuously research the moving and storage innovation landscape and new ancillary product opportunities
  • Develop new and maintain existing revenue and referral reporting for ancillary line of business
  • Build detailed financial models to support new product development and scaling opportunities 
  • Train sales and service center associates & driver teams on products, services, and initiatives
  • Possess strong analytical skills; perform frequent ad-hoc analysis to measure performance and gauge results
  • Benchmark competitors.  Incorporate customer, franchisee and employee feedback and ideas, market trends, and competitive analysis to define market opportunities 
  • Develop, execute, and analyze consumer surveys aimed at understanding and improving local moving & storage experiences
  • Evaluate revenue, customer experience, and savings impact of policy changes and new policy implementations
  • Ensure legal compliance for customer-facing and employee training for owned products and services.   Develop internal education/training & SOPs on relevant product, service, and policies
  • Assume other duties and responsibilities as assigned

 

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Reports to VP, Product Marketing  
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

Job Requirements

JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)

  • ORGANIZE: Able to assemble appropriate resources (people, funding, material, support) to get things done; Able to manage multiple activities simultaneously to accomplish goals; Able to schedule and coordinate work of others; Able to establish efficient work procedures to meet objectives; Able to form the right structures and teams to enhance productivity
  • PLAN: Able to develop short- and long-term operational and / or financial plans that are appropriately comprehensive, realistic, and effective in achieving goals; Able to anticipate obstacles and define alternate strategies; Able to integrate planning efforts across work units
  • INFLUENCE: Able to use effective communication and interpersonal skills to convince others to accept ideas or goals (with or without the formal authority of a higher position); Able to gain agreement and commitment from others to support and implement methods or processes
  • DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
  • THINK STRATEGICALLY: Able to see the "big picture" and be future-thinking; Able to anticipate future trends and consequences accurately; Able to take a broad perspective; Able to create a vision of organizational objectives; Able to make decisions based on long-term company goals
  • DEMONSTRATE SOUND JUDGMENT: Able to make appropriate decisions and has the vision to understand their impact; Able to use factual information to develop logical assumptions; Able to examine alternatives and consider resources, constraints and risks before committing to action
  • MANAGE CHANGE: Able to make a point to understand the change; Able to promote the benefits of change and develop systems and procedures to effectively implement change; Able to consider the business and human impact of change
  • LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view
  • WRITE PROFICIENTLY: Able to convey information clearly and effectively through both formal and informal documents; Able to write in a well-organized and concise, yet complete, format; Able to use vocabulary appropriate for the audience; Able to constructively review and edit the written work of others
  • SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
  • TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision
  • ADVANCED COMPUTER USER: Able to use required software applications to produce correspondence, reports, presentations, electronic communication, and complex spreadsheets including   formulas and macros and/or databases. Able to operate   general office equipment including company telephone system

JOB QUALIFICATIONS: Education & Experience Requirements

  • Bachelor’s degree in business, finance, or engineering required; MBA or related graduate degree preferred; 
  • At least 4 years prior marketing and product development or product management experience required; Service product experience a plus.
  • Ability to use statistical tools and analyze/interpret data; understand data and turn it into a compelling story
  • Experience in survey tools such as Medallia or Survey Monkey
  • Ability to research and analyze micro & macro trends through publications such as US Census and IBIS (or similar) data sources
  • Business planning skills including demand modeling, unit and fixed revenue and cost estimating, and price sensitivity analysis.   
  • Strong proficiency with MS Office products required.  Must possess math skills sufficient to perform required duties; semi-advanced excel (pvt tables, vlookups) required

 

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