Mgr - IT Quality Assurance in Clearwater, FL at PODS

Date Posted: 7/4/2020

Job Snapshot

Job Description

JOB SUMMARY

Responsible for leading the Quality Assurance (QA) department in the development and execution of software test plans to ensure that IT projects are rolled out with high quality and efficiency.  Leads team in growing their skills and elevating the testing maturity of the IT organization as a whole. Responsibilities include, but are not limited to, QA Strategy development, testing tools enhancements, QA Metrics tracking, Agile execution, test coverage analysis, test automation, performance testing and DevOps integration.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for developing and enhancing the QA Strategy, maturity roadmap and documenting all testing processes, protocols and scripts
  • Oversees the sourcing and implementation of automated software testing tools and development of the automation framework
  • Oversees the approach and strategy around performance and load testing (Loadrunner)
  • Provides guidance, direction, and oversight to entire QA test team and defining team leads where appropriate
  • Tracks and reports incidents during all phases of testing
  • Develop protocols and scripts for regression testing, system testing, and user acceptance testing phases
  • Executes regression testing on all application releases
  • Works with the Software Development team to test all new features for existing applications and ensure proper unit test coverage is in place
  • Works with the user community to perform user acceptance testing
  • Completes performance appraisals and disciplinary actions for QA analysts
  • Oversees and enhances QA metrics and dashboards to cover more than just defects (trends, defect density, etc.)
  • May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management. Direct supervisor job title(s) typically include: VP, IT
  • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: IT Quality Assurance Analysts

Job Requirements

JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)

  • DELEGATE: Able to clearly assign responsibility and authority for tasks to appropriately selected individuals or teams; Able to remove obstacles to administration and / or execution. Able to allow for and contribute needed resources
  • FOLLOW-UP: Able to monitor and evaluate progress of assignments / projects
  • LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view
  • BUILD AND MEND RELATIONSHIPS: Able to use appropriate interpersonal styles and communication methods (both verbal and non-verbal); Able to show consideration for the feelings and needs of others; Able to show awareness of the impact of own behavior on others; Able to recognize when relationships are damaged and take action to improve them
  • MAINTAIN COMPOSURE: Able to stay calm and even-tempered when handling a crisis or stressful situations; Able to recognize and respond effectively to unexpected situations or adverse conditions
  • FACILITATE GROUP DISCUSSIONS: Able to use effective communication methods and interpersonal behaviors to guide a group toward objectives; Able to help groups define objectives and strategy, stay on task, and reach consensus; Able to solicit participation, challenge ideas, and summarize accomplishments and planned actions
  • COACH: Able to observe and track performance in order to instruct, guide, encourage, and support employees; Able to provide positive and developmental feedback on performance; Able to place emphasis on continuous improvement
  • DEVELOP OTHERS: Able to provide a challenging and supportive climate that encourages development in the work team; Able to assess the strengths and development needs of staff; Able to actively seek and promote opportunities for the development of others; Able to take an active part in the training and ongoing development of direct reports
  • BE FAIR: Able to demonstrate consistency, impartiality and even-handedness in making decisions and maintaining relationships with others; Able to treat others as individuals and listen to complaints, suggestions, concerns, or requests; Able to articulate reasons behind decisions; Able to rectify unfair situations
  • MOTIVATE: Able to create enthusiasm for the work and a desire to excel as an individual or as a team; Able to solicit, use, and / or build on ideas of others; Able to recognize individuals for their contributions; Able to reinforce desired behaviors
  • MANAGE CHANGE: Able to make a point to understand the change; Able to promote the benefits of change and develop systems and procedures to effectively implement change; Able to consider the business and human impact of change
  • PROVIDE DIRECTION: Able to establish and communicate a common vision; Able to translate company strategy into team goals and objectives; Able to set clear priorities; Able to clarify roles and responsibilities through individual performance plans; Able to make self available for questions
  • SHOW DIVERSITY AWARENESS: Able to be aware of diversity in the workforce and customer base; Able to understand cultural differences and perceptions; Able to show acceptance of, and respect for, the differences in others; Able to avoid intolerance or encouragement of behaviors that devalue an individual because of differences
  • DO WHATEVER IT TAKES: Able to maintain perseverance in the face of obstacles; Able to take charge, know what is needed or find out, and move forward; Able to stand up for ideas in the face of resistance; Able to work with others to expand on ideas
  • BE RESOURCEFUL: Able to be willing to adapt to shifting priorities, multiple demands, ambiguity, and rapid change; Able to develop new approaches to work systems or problem-solving; Able to maximize use of available resources to achieve the best results consistent with company objectives; Able to know who to go to and make use of others' expertise
  • BE ANALYTICAL: Able to effectively gather all relevant information; Able to identify key issues; Able to qualitatively and / or quantitatively process data; Able to identify relationships, draw logical conclusions and interpret results for use in decision-making
  • DEMONSTRATE SOUND JUDGMENT: Able to make appropriate decisions and has the vision to understand their impact; Able to use factual information to develop logical assumptions; Able to examine alternatives and consider resources, constraints and risks before committing to action
  • THINK STRATEGICALLY: Able to see the "big picture" and be future-thinking; Able to anticipate future trends and consequences accurately; Able to take a broad perspective; Able to create a vision of organizational objectives; Able to make decisions based on long-term company goals
  • COLLABORATE: Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization; Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization

JOB QUALIFICATIONS: Education & Experience Requirements

  • Bachelor’s degree in Computer Science, Management Information Systems (MIS), or related field required
  • 5-8 years experience in the MIS or Information Technology field, including at least 2 years a leadership capacity, including task assignment and resource planning in conjunction with management
  • Working knowledge of SDLC methodologies, especially Waterfall & Agile
  • Experience using and developing test cases in Azure DevOps
  • Experience with change control processes
  • Experience with Azure DevOps for Test Management
  • Proficiency with automated testing tools (UFT, Postman)
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience

PHYSICAL REQUIREMENTS

  • Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
  • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

  • Regular business hours.  Some additional hours may be required.
  • Travel requirements:  Negligible
  • Climate-controlled office environment during normal business hours.
  • May be subject to  pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. 

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to:

• Ask your direct supervisor for an explanation of anything you do not understand.
• Attend Orientation class and any required training sessions.
• Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR.
• Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.

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