Mgr I - HR Operations- Call Center in Clearwater, FL at PODS

Date Posted: 5/25/2021

Job Snapshot

Job Description


Responsible for performing a variety of activities for a dedicated PODS Business Unit.  Responds to associate needs, prepares for potential crises, and develops the next generation of leaders.  There are many roles that this position must play; a strategic partner, operations manager, emergency responder, associate mediator and communicator. In addition, this position is the internal voice and communicator to all associates. To be successful, this position must engage in strategic talent management for the business, focuses on measurement and communication of HR policy, fix problems when they arise and manage through the conflicts and politics that arise in the organization.



Strategic Partner Activities

  • Work with HR leadership to adjust HR strategies to respond to changing needs for your BU, develop the next generation of leaders, identify critical HR metrics, identify new business strategies, and identify talent issues before they affect the business, prioritize across HR needs, redesign structures around strategic objectives and understand the talent needs of the business. Contribute to the organization’s effectiveness by offering information and opinions to the Managers and Supervisors. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing professional networks; benchmarking state of the art practices; participating in professional societie

Operations Manager Activities

  • Work with Director, HR Operations and Business Unit Leaders to assess associate attitudes, communicate organizational culture to associates, communicate policies and procedures to associates, and ensure HR programs are aligned with culture, keeping the business units and functions updated on HR initiatives, track trends in associate behaviors. Safeguard personnel records by establishing, entering, controlling, and storing records; maintaining associate confidentiality.

Emergency Responder and Mediator Activities

  • Work with HR leadership team to prepare for a variety of emergency situations, quickly respond to complaints, quickly respond to line manger questions, and respond to associate and manager needs. Maintain consistent actions across the organization by initiating, coordinating and enforcing human resource policies and procedures; obtain senior management buy-in on new programs. Identifies legal requirements and government reporting regulations affecting Human Resources function (e.g., OSHA, EEO, TEFRA, ERISA, Workers’ Compensation, Unemployment, Wage & Hour). Works directly with Director HR Operations on all policy and procedures and legal situations. Manage competing personalities in the organization, manage conflict between associates and managers, respond to organizational changes, and resolve political problems in the execution of business plans. Keeps the organization Union Free by keeping the associates engaged. Resolve issues quickly and provide a voice for all

Coach and Manage

  • Lead, motivate, coach and develop HR Business Partners so they can effectively support their regional leadership teams and regional associates.


  • Supports the Director of HR Operations in the dissemination of information including the target audience, message, format and structure of all internal communicatio Keeps associates informed by; preparing and disseminating communications; responding to and analyzing requests.
  • May perform other duties and responsibilities as assigned


  • Typically reports to Management. Direct supervisor job title(s) typically include: Director, HR Operations
  • Job is directly responsible for managing other associates (e.g., hiring/termination and/or pay decisions, performance management) including HR Business Partner, HR Generalist, HR Coordinator.

Job Requirements

  • the situations, viewpoints and feelings of others before expressing own view

JOB QUALIFICATIONS: Education & Experience Requirements

  • College Degree required, MBA preferred
  • Minimum 8+ years of HR related jobs
  • Excellent collaboration skills
  • Strong presentation and influencing skills
  • Ability to meet tight deadlines and budgets
  • Ability to build associate engagement programs and get buy-in from management and associates Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience



  • Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
  • Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device


  • Regular business hours. Some additional hours may be required.
  • Travel requirements: up to 25%
  • Climate-controlled office environment during normal business hours.
  • Regular attendance and punctuality required
  • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy
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