Live Chat Sales Agent in Clearwater, FL at PODS

Job Description

Live Chat Sales Agent - Work From Home

(Must Live in the Clearwater, FL Area)

PODS Enterprises LLC, a leader in the moving and storage industry, is expanding. We are currently seeking a Live Chat Agent. If you have a passion for “closing the deal” while providing a superior customer experience, PODS would like you to join our team.

SHIFTS AVAILABLE

• Flexible between the hours of 12:00 PM – 10:00 PM
• 5 days/week including Saturday or Sunday

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform repetitive duties daily involving the operation of a sophisticated phone system and proprietary software program with a focus on communication through the written word
• Multi-task; handle multiple chats at a time and seek multiple pieces of information while maintaining fluid conversations
• Address customer needs from the initial delivery to the scheduling of final pick up of containers
• Use the appropriate disposition on any accounts that are viewed and assisted during the quote process
• Capture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customers’ containers
• One chat resolution; ability to assess a situation, identify the root cause, and proceed with appropriate action to resolve the matter at hand
• Ensure lines of communication are kept open and continue efforts with all parties involved until matter is resolved
• Maintain a five-second chat response time
• Provide professionalism in tone, grammar, and written content to ensure an exceptional customer experience and adherence to brand standards
• Active comprehension skills to provide accurate responses to assist in streamlining the web experience for our customers
• Maintain focus on the customer and conversation
• Receive critiques and instruction and incorporate feedback to improve performance
• Offer assistance to others when needed, acting responsibly in daily activities
• May perform other duties and responsibilities as assigned including, but not limited to handling inbound sales or customer service calls, help reduce customers in the queue via phone or chat and follow-up with customers scheduled for a callback
• Execute Consultative Sales to identify the customer’s needs providing the appropriate features, advantages, and benefits of the PODS product and services to close the sale.
• Meet or exceed sales quotas and Key Performance targets set forth by management including, but not limited to Sales Conversion, Adherence, Time Talk, Quality, and Customer Satisfaction Surveys
• Capture all data elements required for the sale while executing PODS quality requirements to ensure customers understand services offered and agreed upon details of their order
• Work with team to create and manage excellent customer experience
• Educate customers on the value and necessity of products
• Ask qualifying questions and position products that best fit customer needs