Lead I - Accounts Receivable in Clearwater, FL at PODS

Date Posted: 4/1/2021

Job Snapshot

Job Description

JOB SUMMARY
Responsible for assisting with the overall performance, productivity development, training, analyses and motivation of assigned associates reporting to this position. The Team Lead will help manage customer problem/resolution; coaching, call monitoring, schedule adherence, floor walking, and other necessary duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•Responsible for preparing and distributing monthly AR aging reports for review by Commercial and Franchisee locations.
•Provides coaching and on-going feedback to help associates to meet expected goals.
•Learns to analyze metrics to ensure workforce alignment with goals and objectives
•Ensure adherence to process methodologies to maximize performance and productivity
•Provide team motivation and development to maximize performance
•Handle escalated calls as necessary to ensure quality customer service
•Ensure schedule adherence by associates
•May perform other duties and responsibilities as assigned

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements
•H.S Diploma or equivalent required, Associate or Bachelor’s degree preferred
•3+ years collections and/or customer service experience
•Proven experience in a Lead, Subject Matter Expert, “Go To” person role
•Possess math skills sufficient to perform required duties
•Or an equivalent combination of education, training or experience

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