Engineer - Systems in Clearwater, FL at PODS

Date Posted: 9/10/2020

Job Snapshot

Job Description

JOB SUMMARY

Responsible for implementation, installation and configuration for new and existing networking and systems environments; along with the administration, support and documentation for these environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide high-level user (2nd level) support via a variety of methods and provide technical expertise to users by verbal and/or written means
  • Diagnose and troubleshoot system and application issues, including server hardware, network connectivity, and system logs and alerts, as appropriate
  • Install, configure, and maintain server and storage systems
  • Research/resolve hardware and software problems with vendors
  • Plan and coordinate systems growth capacity
  • Ability to lead/drive Infrastructure projects with regular reporting as required
  • Provide on-call support for server and network systems as necessary
  • Provide IT Help Desk Support, Troubleshooting and Maintenance and Training
  • May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management.  Direct supervisor job title(s) typically include: Mgr -  Infrastructure Engineering, Dir – IT Operations
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

Job Requirements

JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)

  • COLLABORATE: Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization; Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization
  • DEMONSTRATE SOUND JUDGMENT: Able to make appropriate decisions and has the vision to understand their impact; Able to use factual information to develop logical assumptions; Able to examine alternatives and consider resources, constraints and risks before committing to action
  • DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
  • THINK STRATEGICALLY: Able to see the "big picture" and be future-thinking; Able to anticipate future trends and consequences accurately; Able to take a broad perspective; Able to create a vision of organizational objectives; Able to make decisions based on long-term company goals
  • ACT WITH INTEGRITY: Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions
  • DEVELOP SELF: Able to accurately assess own strengths and development needs; Able to strive to improve those areas identified as needing development; Able to seek opportunity for development through the job, special assignments, training, or external activities
  • SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
  • TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision
  • LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view
  • SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
  • BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
  • ADVANCED COMPUTER USER: Able to use required software applications to produce correspondence, reports, presentations,  electronic communication, and complex spreadsheets including   formulas and macros and/or databases. Able to operate  general office equipment including company telephone system

JOB QUALIFICATIONS: Education & Experience Requirements

  • Undergraduate degree in Computer Science or related field (HIGHLY PREFERRED)
  • Minimum Microsoft MCSE (or appropriate Microsoft) Certification (REQUIRED)
  • 3-5 years experience with Microsoft Active Directory, Microsoft Windows Server, Microsoft Exchange, Microsoft Systems Center Operations Manager (SCOM used to be MOM), Microsoft Sharepoint and Windows Group Policy (REQUIRED)
  • 3-5 years supporting Virtualization with VMWare (REQUIRED)
  • 3-5 years supporting any of the following technologies: Microsoft Internet Information Services (IIS), Microsoft Webservices, SAN/NAS solutions, Microsoft Office Communicator, Symantec, Blackberry and Citrix.  (HIGHLY DESIRED)
  • Experience in ECS, Data Domain, Veeam (backup strategy and offsite replication) and standing up infrastructure off of replicated datashores
  • Experience setting up Update Manager in VMware and implementing PCI controls within VMware
  • Experience setting up LCM in Nutanix
  • Operational monitoring experience with Solarwinds, AppDynamics or other enterprise monitoring platform
  • Experience creating / writing Windows scripts
  • Experience with Windows Clustered solutions
  • Strong inter-networking troubleshooting experience in a large scale network environment
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience

PHYSICAL REQUIREMENTS

  • Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
  • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

  • Regular business hours.  Some additional hours may be required.
  • Travel requirements:  Approximately less than 10%
  • Climate-controlled office environment during normal business hours.
  • Regular attendance and punctuality required
  • May be subject to  pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. 

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to:

• Ask your direct supervisor for an explanation of anything you do not understand.
• Attend Orientation class and any required training sessions.
• Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR.
• Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.

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