Engineer - Systems in Clearwater, FL at PODS

Date Posted: 12/1/2021

Job Snapshot

Job Description

JOB SUMMARY

The Engineer III- Systems is expected to ensure the stability, integrity, and efficient operation of infrastructure systems that supports core organizational functions; complete routine assignments and/or project tasks. This role provides operational support for authentication, monitoring, messaging and collaboration systems; servers, storage and data protection systems and is responsible for implementation, installation and configuration for new and existing networking and systems environments; along with the administration, support and documentation for these environments. Must be able to recognize and respond to complex and non-routine issues, and plan and lead large scale, complex assignments. Additionally, this role is responsible for the evaluation of systems and assisting with determining future needs to create and drive improvements of infrastructure technology, processes and standards.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as technical lead for large, complex projects to provide new or improved infrastructure services.
  • Provide high-level user (3rd level) support via a variety of methods and provide technical expertise to users by verbal and /or written means. Act as an escalation point for technical issues as required.
  • Diagnose and troubleshoot system and application issues, including network hardware, network connectivity, and system logs and alerts, as appropriate
  • Install, configure, and maintain network hardware and connectivity, including network servers, routers, switches, wireless access points, and firewalls, as appropriate
  • Research and resolve hardware and software problems with vendors
  • Plan and coordinate network growth
  • Lead and promote the use of and offer improvements for departmental processes such as change management, incident management and problem management.
  • Participate in performance appraisals and disciplinary actions for Systems Engineers, in conjunction with the Senior Manager, IT Infrastructure
  • Provide on-call support for server and network systems as necessary
  • Provide IT Help Desk Support, Troubleshooting and Maintenance and Training
  • May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

  • Typically reports to Management. Direct supervisor job title(s) typically include:  Sr Mgr – IT Infrastructure
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

Job Requirements

JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)

  • COLLABORATE: Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization; Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization
  • DEMONSTRATE SOUND JUDGMENT: Able to make appropriate decisions and has the vision to understand their impact; Able to use factual information to develop logical assumptions; Able to examine alternatives and consider resources, constraints and risks before committing to action
  • DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
  • THINK STRATEGICALLY: Able to see the "big picture" and be future-thinking; Able to anticipate future trends and consequences accurately; Able to take a broad perspective; Able to create a vision of organizational objectives; Able to make decisions based on long-term company goals
  • ACT WITH INTEGRITY: Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions
  • DEVELOP SELF: Able to accurately assess own strengths and development needs; Able to strive to improve those areas identified as needing development; Able to seek opportunity for development through the job, special assignments, training, or external activities
  • SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
  • TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision
  • LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view
  • SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
  • BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
  • ADVANCED COMPUTER USER: Able to use required software applications to produce correspondence, reports, presentations,  electronic communication, and complex spreadsheets including   formulas and macros and/or databases. Able to operate  general office equipment including company telephone system

JOB QUALIFICATIONS: Education & Experience Requirements

  • BS in Computer Science, Engineering or related field desired; or equivalent work experience.
  • 4 - 7 years of system administrator or engineer experience in an enterprise with increasing responsibilities.
  • Microsoft Certifications such as MCSE is preferred
  • Cisco Certifications such as CCNE, CCNA, or CCIE are preferred
  • Experience in implementing secure measures within hosting architectures (e.g. firewalls, IDS, VPNs, OS hardening, Anti-Virus, and Vulnerability)
  • Strong inter-networking troubleshooting and problem solving experience in a large scale network environment
  • Advanced skill and hands-on system and network administration experience with the following technologies: Windows Server exchange, NT, Citrix Server, Cisco Routers, TCP/IP Networking, Disaster Recovery, expertise with LAN network administration; administer routers and Ethernet switches. Windows Load-Balancing, Clustering; Blackberry; strong knowledge of wireless network
  • Strong presentation, communication, and interpersonal skills.
  • Reliable contributor both individually and as a member of the team
  • Possess math skills sufficient to perform required duties

 

PHYSICAL REQUIREMENTS

  • Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
  • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

  • Regular business hours. Some additional hours may be required.
  • Travel requirements: Negligible
  • Climate-controlled office environment during normal business hours.
  • Regular attendance and punctuality required
  • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

 

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