Consult III - Outboud Sales in Clearwater, FL at PODS

Date Posted: 7/11/2021

Job Snapshot

Job Description

JOB SUMMARY

Responsible for generating sales through outbound calling of campaign leads. Must be able to articulate our product offerings, competitor differentiators, and current marketing campaigns via phone and email to encourage customers to place an order and improve customer retention. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Meet or exceed monthly container sales quotas and key performance measures including, but not limited to, Container per hour, Calls per hour, Close rate, Quality and customer satisfaction (CSAT).
  • Manage assigned leads to ensure timely and effective contact in order to maximize sales conversion.
  • Responsible for understanding and communicating company’s products, services, pricing and market offerings.
  • Responsible for applying advanced sales skills to secure the sale.
  • Leverage customer relationships to capitalize on up-sale opportunities (i.e. moving supplies and labor referrals)
  • Able to handle special skill set calls/emails including but not limited to MILT, Salvation Army, City Service, USAA and Canada
  • Meet or exceed sales goals and key performance standards and sales goals including, but not limited to, Container targets, Container per hour, Calls per hour, Close rate, Quality and customer satisfaction (CSAT).
  • Create/refine sales tools to be used in acquiring clients
  • Respond to all inbound calls and emails from customers, locations and managers to resolve issues or escalate to the appropriate level
  • Work with multiple departments in case of pricing discrepancies to provide the customer with the best solution
  • Able to assist team when needed as mentors
  • Ability to work schedules as determined to meet business needs, including some overtime as needed
  • Help pilot various outbound campaigns and processes as assigned
  • May perform other duties and responsibilities as assigned

 

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

  • Typically reports to Management. Direct supervisor job title(s) typically include: Supervisor, Sales/Service Center Operations (Outbound)
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

 

Job Requirements

JOB QUALIFICATIONS:

Essential Skills, Abilities and Example Behavior(s)

 

Analytical skills and Product knowledge Able to apply both rational and creative processes and approaches to identify root causes of problems and offer appropriate solutions using exceptional product knowledge. Able to actively listen and convey understanding of the comments and questions of others.

 

Communication/Presentation skills Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression by gaining the respect and trust of others through personal image and demeanor; Able to speak clearly and concisely using the appropriate vocabulary for the audience to get point across unambiguously and check for understanding; Able to ask questions that are not leading or biased and be able to challenge assumptions; Able to communicate directly (to-the-point) and rely on fact-based positions; Able to prepare and deliver clear, effective, and professional presentations.

 

Selling and Negotiation skills Able to identify the needs of internal and external customers through effective questioning and listening techniques to determine each party's position; Able to look for common ground and build on areas of agreement to reach win-win outcomes; Able to ensure the agreed-upon alternatives have the support of all parties; Able to apply technical / professional knowledge, interpersonal and sales skills to obtain customers' commitment to ideas, services or products.

 

Customer focused Able to demonstrate sensitivity to customer needs (both internal and external), proactively address them and deliver top quality service making customer satisfaction a high priority; Able to ensure all details are covered and adhere to company policies; Able to meet agreed-upon commitments or advise customers when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards.

 

Computer skills Able to keyboard, navigate a desktop, type, perform data entry and use required software applications to produce basic correspondence, electronic communication, presentations and maintain spreadsheets and databases; Able to operate general office equipment including company telephone system.

 

Act with Integrity: Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions.

 

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma or equivalent
  • 3 – 5 years Sales and Service Center experience preferred
  • 6 months tenure from the date of hire and successful completion of company Inter-franchise training class; Must not be on any active written corrective
  • Demonstrated ability to maintain high Close rates and delivered containers
  • Observable  presentation skills
  • Possess math skills sufficient to perform required duties

PHYSICAL REQUIREMENTS

  • Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
  • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

  • Regular business hours. Some additional hours may be required.
  • Travel requirements: Negligible
  • Climate-controlled office environment during normal business hours.
  • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

 

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