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Commercial Service Specialist in Clearwater, FL at PODS

Date Posted: 5/16/2019

Job Snapshot

Job Description

JOB SUMMARY

The Commercial Solutions Specialist – Service is responsible for making/receiving telephone calls and receiving/sending emails to deliver 100% customer satisfaction to PODS’ commercial customers.  This is accomplished by answer incoming calls promptly after completing the previous call, providing customer support and referring more complex issues and lead opportunities to field sales staff.  The Service Specialist will also be responsible for initiating new and following up on open Incident Reports created by escalated situations. This role will also ensure that information regarding delivery, pick up, redelivery and final pick up of containers is accurate and completed in a timely manner.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform daily duties involving the operation of a sophisticated phone system and proprietary software program
  • Maintain high phone adherence to sell to and service commercial customers
  • Solve complex customer service issues
  • Cultivates and communicates lead opportunities for sales team that may turn into long-term solution-oriented relationships. Submit leads to regional and national reps as necessary.
  • Address customer needs from the initial delivery to the scheduling of final pick up of containers
  • Initiate new and follow up on open Incident Reports derived from escalated situations
  • Maintain a 100% customer satisfaction outlook at all times
  • Maintain relationships with franchisees and corporate operations staff that is customer and profit-focused.
  • Utilize CRM to update and manage the customer account lifecycle.
  • Capture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customer’s containers
  • May perform other duties and responsibilities as assigned

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School Diploma or equivalent. Associate degree preferred
  • 2-4 years’ experience working in a high volume sales call center or three years in a customer service related environment
  • Collaborative and excellent communication skills

 

DISCLAIMER

 

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.           

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

 

It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to:

  • Ask your direct supervisor for an explanation of anything you do not understand.
  • Attend Orientation class and any required training sessions.
  • Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR.
  • Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.

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