Commercial Accounts Sales Supervisor in Clearwater, FL at PODS

Date Posted: 6/26/2021

Job Snapshot

Job Description


Responsible for the overall performance, productivity and motivation of assigned Sales agents reporting to this position. Drive sales growth to meet and or/ exceed budgeted goals, participate in sales strategy development and own execution, meet all performance KPIs associated with Sales Team, manage customer problem/resolution; cancellations, coaching, call monitoring, weekly payroll, schedule adherence, attendance and floor walking to support escalated calls as necessary.


  • Responsible for the overall performance and productivity of sales agents in meeting key performance indicators, including budgeted sales goals
  • Owns sales strategy execution
  • Supervising a team of approximately 10-20 agents
  • Provides coaching and on-going feedback to ensure highest levels of sales conversions and customer service excellence
  • Analyzes metrics to ensure workforce alignment with goals and objectives
  • Monitor and coach to standards, metrics, performance criteria, policies and procedures in order to continuously improve productivity and performance
  • Maintain strategy to ensure customer satisfaction in all customer interactions
  • Ensure adherence to process methodologies to maximize performance and productivity
  • Supervise workforce force to balance cost, quality and service objectives
  • Provide team motivation and development to maximize performance
  • Handle escalated calls as necessary to ensure quality customer service
  • Manage Supervisor call-in phone line
  • Ensure schedule adherence by agents
  • Responsible for weekly payroll review and submission to ensure correct entries in a timely manner
  • Monitor and track agent’s attendance and punctuality
  • Prepare documentation for counseling, attendance issues, time off requests, contact summaries
  • May perform other duties and responsibilities as assigned


  • Typically reports to Management. Direct supervisor job title(s) typically include: Sr Mgr -  Sales and Service Center Operations
  • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Rep – Commercial Accounts

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma or equivalent, some college desirable
  • 3 years or more supervising a sales team with proven results
  • 2 - 4 years experience working in a high volume call center or three years in a customer service related environment
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience
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