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Collector I - Commercial Outbound in Clearwater, FL at PODS

Date Posted: 3/7/2019

Job Snapshot

Job Description


Responsible for working with assigned Corporate and Franchises locations by notifying or locating customers with delinquent accounts and attempting to secure payment. Coordinate all collections efforts to include customer service, handling escalated calls and providing problem-solving assistance, maintain detailed records, and communicate with both Management and Sales team members.



  • Contact Commercial delinquent account customers; document the status of customer and the collection efforts as well as any payment arrangements made with customer.
  • Perform account reconciliation to determine root cause of outstanding past due balances.
  • Mail form letters to customers to encourage payment of delinquent accounts
  • Review Accounts Receivable aging and perform necessary collection activities
  • Submit aging reports with collection notes to team lead 2 days prior to scheduled distribution to corporate and franchise locations.
  • Process credit card or ACH payments
  • Submit recommendation for closed accounts with outstanding balances for potential write off to bad debt
  • May perform other duties and responsibilities as assigned


  • Typically reports to Management. Direct supervisor job title(s) typically include: SR Manager of AR
  • Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • High School diploma or equivalent, some college desirable
  • 1-2 years’ collection/customer service experience
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training or experience



The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.           

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.


It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to:

  • Ask your direct supervisor for an explanation of anything you do not understand.
  • Attend Orientation class and any required training sessions.
  • Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR.

Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.

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