Business Process Reengineering Specialist in Clearwater, FL at PODS

Date Posted: 8/29/2019

Job Snapshot

Job Description

PODS is currently seeking a Business Process Reengineering Specialist- Marketing to work out of our corporate headquarters in Clearwater, Florida.

The Business Process Reengineering Specialist will support the delivery of a high-quality Ecosystem release by representing Marketing and ensuring the system functionality requirements, design, testing and training fully represent the Marketing business process. To represent Marketing in the Ecosystem Program in requirements, design, testing and training as part of other PODS business processes (Finance, Sales etc.….). To be a liaison between the Ecosystem program and Marketing staff. To collaborate with a broad set of stakeholders on Ecosystem activities. To infuse the Ecosystem business analysts, testing and training teams with knowledge of the full lifecycle of marketing processes. To help build training and conduct training workshops. To participate in Ecosystem committees and sub-projects as required.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serves as the business liaison for a specific PODS Marketing business area with general knowledge of the business area as well as having a network of contacts within the business area when more specialized knowledge is required.
  • Understands PODS business as a whole and is able to recognize overlap between parts of the business in order to request additional expertise from subject matter experts for other business areas as needed.
  • Attends demos for product selection as well as demos by developers of newly developed functionality, asking questions to ensure that business capabilities are being met; provides constructive feedback and identifies gaps accordingly.
  • Works with developers to identify solutions that meet the document requirements.
  • Contribute to authoring, editing, and reviewing the business requirement documentation as it relates to Marketing and overlapping areas.
  • Maintains a presence in their business area such that any new capabilities, processes, policies, or changes from the business are captured to ensure alignment.
  • Gain proficiency in related, overlapping business areas in order to obtain a greater understanding of the integration of functionality in these areas.
  • Ability to understand and recognize when additional technical capabilities or business knowledge base is required.
  • Reviews the functional design documentation to ensure the design is aligned with the business requirement documentation and meets the needs of the business.
  • Assists the business analyst in updating, reviewing and maintaining all required documents that support technical implementations.
  • Seeks to identify any undocumented processes needed for the development of the new system based on the stage of system development.
  • Serves as point of contact within their business area for users to ask questions and make suggestions
  • Ensures business stakeholders are kept up to date with all related activities and decisions made for technical implementation.
  • Participate in the planning and execution of Usability Testing and Process Walkthroughs.
  • Serves as part of the Change Control Management team to guide the entire organization through the transition from Legacy systems to new systems.
  • Assists Quality Assurance in reviewing both scenarios and test cases related to Marketing needs and consulting SMEs as needed.
  • Document gaps in the requirements for review by Change Control Board.
  • Participate in daily SCRUM meetings.
  • When needed, support the development of process flow diagrams.
  • Collaborate on the creation of training materials and help deliver training on new systems.
  • Assist in any projects requested by Leadership

 

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

  • Bachelor’s degree required or equivalent years of experience
  • 4+ years Marketing experience
  • 2+ year Marketing Tech Stack experience preferred
  • Sales Force CRM product knowledge
  • Ability to work with large data sets
  • Superior Analytical Skills; Attention to Detail
  • Project Management skills

 

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

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